Terms of service
1. Introduction
Welcome to OptiMe Wellbeing Store. By accessing our website and placing an order, you agree to be bound by these terms and conditions. Please read them carefully before making a purchase.
2. Definitions
- "We/Us/Our" refers to OptiMe Wellbeing Store.
- "You/Your" refers to the customer or website user.
- "Website" refers to www.optimewellbeing.com.
3. Ordering from Us
3.1 Eligibility
To place an order, you must be at least 18 years old and legally capable of entering into a binding contract.
3.2 Product Information
We strive to ensure that all product descriptions and images are accurate. However, slight variations may occur.
3.3 How to Order
Add the desired products to your shopping cart and proceed to checkout. Follow the on-screen instructions to complete your order.
3.4 Order Confirmation
Once your order is placed, you will receive an email confirmation. This email confirms receipt of your order but does not guarantee acceptance.
3.5 Acceptance of Order
A contract between you and us is formed when we dispatch the goods to you.
4. Payment
4.1 Pricing
All prices are listed in British Pounds Sterling (GBP) and include VAT where applicable.
4.2 Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
4.3 Payment Processing
Payment is processed at the time of ordering. If we are unable to supply the goods, a full refund will be issued.
5. Delivery
5.1 Delivery Times
As most items are drop-shipped, delivery times may vary. Estimated delivery dates will be provided at checkout.
5.2 Delivery Charges
Delivery charges are calculated based on the destination and weight of the items and will be displayed at checkout.
5.3 International Deliveries
For orders outside the UK, you may be responsible for import duties and taxes. Please check with your local customs office for details.
5.4 Risk and Ownership
Risk of loss or damage passes to you upon delivery. Ownership of goods passes to you once we have received full payment.
6. Cancellation and Returns
6.1 Your Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving a reason.
6.2 How to Cancel
To cancel your order, email us at shop@optimewellbeing.com with your order details.
6.3 Returns
Items must be returned unused, in their original packaging, within 14 days of cancellation. You are responsible for return shipping costs.
6.4 Refunds
Refunds will be processed within 14 days of receiving the returned items. Funds will be returned via the original payment method.
7. Liability
7.1 Limitation of Liability
We are not liable for any indirect or consequential losses. Our maximum liability to you is the amount paid for the goods.
7.2 Consumer Rights
These terms do not affect your statutory rights as a consumer under English law.
8. Intellectual Property
All content on our website, including text, images, and logos, is our property or licensed to us. Reproduction is prohibited without our consent.
9. Privacy
We are committed to protecting your privacy. Please see our Privacy Policy for details on how we collect and use your information.
10. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.
11. Contact Us
If you have any questions or concerns, please contact us:
Address: Flok Co-Working Space
20-26 Albert Road
Middlesbrough
England
TS1 1PR
Email: shop@optimewellbeing.com
Thank you for shopping with OptiMe Wellbeing Store.